A. The licensee shall maintain an office accessible during all usual business hours or have a listed telephone and operate so that complaints and requests for repairs and adjustments may be received.
B. The licensee shall maintain a written record listing date of customer complaints, identifying the subscriber, and describing the nature of the complaint, and when and what action has been taken by the licensee in response thereto.
C. Such record shall be kept at the licensee's office and shall be available for inspection during regular business hours without further notice or demand of the county.
D. The licensee shall notify each subscriber at the time of initial subscription to service of the procedure for reporting and resolving complaints.
(Ord 1997-17 § 2, 1997; Prior code § 19.08.010(B)(5))