Section
Customer Service Standards
111.01 Definitions
111.02 Telephone and office availability
111.03 Handicapped access
111.04 Employee identification
111.05 Installations
111.06 Service interruptions and other service problems
111.07 Installation and service appointments
111.08 Notices and customer notifications
111.09 Bills
111.10 Disconnection/denial of service
111.11 Deposits, refunds and credits
111.12 Rates, fees and charges
111.13 Parental control option
111.14 Periodic subscriber survey
111.15 Enforcement
111.16 Cable officer or Cable Commission
111.17 Rights reserved by franchise authority
Regulation of Rates and Charges
111.30 Regulation by village
111.31 Adoption of 47 C.F.R. part 76, subpart N
111.32 Utilization of a rate consultant
111.33 Application