As an alternative to billing for the actual amount of water used each month, residential customers shall be given the option of enrolling in the equal payment program. Those residential customers so enrolled shall be billed in equal monthly installments during the twelve (12) month equal payment period as provided herein.
A. Conditions Of Enrollment: To be eligible for enrollment, a customer must have been current with all payments to their account for the previous twelve (12) months. A valid e-mail address is required to enroll in this program. Rental properties are not eligible for this program.
B. Removal From Program: If at any time a customer's account becomes a delinquent account, that customer will be dropped from the equal payment program and any balance owing on the reserve account will be due immediately (a positive balance in the reserve account will be held as a credit to the account). This program may also be discontinued and eligibility requirements changed at any time by Ogden City. Customers will be notified via e-mail if they are being dropped from the program a minimum of two (2) business days after becoming delinquent. A customer may appeal removal from the equal payment program to the public services director or the director's designee.
C. Voluntary Withdrawal From Program: Customers may terminate their enrollment in the equal payment program by written notification to the public utilities office and giving the public utilities office a reasonable opportunity to act on it. The account will then be reconciled and any balance due must be paid upon withdrawal from the equal payment program (a positive balance in the reserve account will be held as a credit to the account). Customers who voluntarily withdraw from the program are ineligible to reenroll for one calendar year.
D. No Exemption: Customers enrolled in the equal payment program remain subject to all other utility rules and regulations, including, but not limited to, those regarding late payments, penalties and disconnection.
E. Average Monthly Payment: Is equal to the previous twelve (12) month actual usage amount, minus the reserve account balance, all increased by five percent (5%), CPI as a percentage and rate increase as a percentage and then the entire amount divided by twelve (12). This is demonstrated in the following equation:
(ACTUAL USAGE AMOUNT - RESERVE ACCOUNT)*(1+0.05+CPI+Rate Increase) / 12
This amount will then be rounded up to the nearest dollar. This amount may be adjusted at any time at the discretion of the public utilities office. This new average monthly payment for the new equal payment period will be reflected in the July bill each year.
F. Automatic Renewal: Participation in the equal payment program will automatically continue from year to year and, if the customer participates in the auto pay program, the amount debited through the auto pay program will automatically be adjusted.
G. Annual Reconciliation: All accounts will be reconciled each July to determine the new equal pay amount. This amount is determined as outlined in subsection E of this section and begins with the July bill. (Eff. 1-30-2015)