Grievances shall be reported and managed in the following manner.
(a) Supervisor. In order to minimize the possibility of misunderstandings, an employee is required to discuss any problems or complaints with his or her immediate supervisor within five days of the occurrence of the problem creating the grievance. The supervisor will investigate and obtain all pertinent information and provide a solution or explanation and reason for the decision to the employee. A written record on all discussions, decisions and actions will be kept in the employee’s personnel file.
(b) Mayor. If the employee is not satisfied with the answer in Step 1, he or she may submit the grievance in writing to the Mayor and request a meeting of the employee, the supervisor and the Mayor within five working days after the grievance is received. The Mayor and supervisor will review all facts involved in the grievance and the Mayor will reply in writing within five working days.
(c) Council. If an employee is not satisfied in Step 2, he or she may bring the same grievance in writing with the written reply of the Mayor enclosed to the attention of the Town Council. Council will investigate, coordinate, and review all facts involved with the supervisor and Mayor and send the employee a written reply to the grievance within five days after receipt of the grievance. An employee has the right to appeal any decision to the circuit court.