(a) The following guidelines are established for dealing with complaints arising under the Americans with Disabilities Act of 1990.
(b) Any employee or visitor of the Town of Nutter Fort granted rights under the Americans with Disabilities Act may file a grievance or complaint with the Town of Nutter Fort at any time without fear of penalty or retribution. The Town of Nutter Fort has instituted the following procedural guidelines for the filing of grievances in regard to the Town of Nutter Fort’s compliance with the Americans with Disabilities Act. The Town Treasurer shall serve as the town’s ADA compliance officer.
(c) Step 1: The grievant must file a complaint in writing to the town’s ADA compliance officer. This staff member shall investigate the complaint and render a decision in writing within 15 working days of the filing of the complaint. A copy of this outcome shall be mailed to the grievant.
(d) Step 2: If the grievant is not satisfied with the decision of the town’s ADA compliance officer, the grievant may file a written complaint with the Mayor. The Mayor shall investigate the complaint and render a decision within 15 working days. The decision shall be made in writing if requested by the grievant. The decision of the Mayor is final.
(e) Step 3: If the grievant is not satisfied with the decision of the Mayor, the grievant may file a written complaint with the Department of Justice’s Coordination and Review Section of the Civil Rights Division. A complaint must be filed within 180 days of the alleged ADA violation.
Coordination and Review Section, Civil Rights Division
U.S. Department of Justice
P.O. Box 6618
Washington, D.C. 20035-6118