Users connected to public sewers or to a private sewage disposal system will have an opportunity to express complaints and grievances to the Service Director, who shall investigate such complaints and grievances. Where a user requests an adjustment in an extraordinary sewer bill caused by an accident or emergency at the user's property, the Service Director shall conduct an investigation of the accident or emergency, and may make an equitable adjustment to the user's sewer bill where the accident or emergency caused the user to use an extraordinary amount of water and the extraordinary amount of water did not directly enter into the City's public sewers. If the user is dissatisfied with the decision of the Service Director, he or she may appeal the decision of the Service Director to an appeals board consisting of the members of the Environmental Committee of Council, and the Building Commissioner and Finance Director. The Board, upon review of the record of the investigation conducted by the Service Director, may affirm, reverse or modify any decision of the Service Director.
(Ord. 2017-83. Passed 12-19-17.)
(Ord. 2017-83. Passed 12-19-17.)