(A) The Mayor shall be the Service Representative.
(B) The Service Representative shall be empowered and required (when good cause, within the judgment of the Service Representative, is shown):
(1) To compromise and adjust billings;
(2) Negotiate, defer and compromise disputes as to service department requirements or payment demands; and
(3) To cancel disconnection and/or order reconnection.
(C) The Service Representative shall strive to secure reasonable alternate methods of payment or reasonable security for payment in order to preserve utility service, and shall maintain residential utility service without discrimination.
(D) The Service Representative shall be familiar with and able to advise, utility customers and consumers, of agencies, resources, and programs locally available to assist in the payment of utility bills.
(Ord. 1989-12-33, passed 4-10-90)