(A) An account that has not been paid in full by the billing statement due date shall be considered delinquent and shall have added to it a penalty in the amount identified in the Council approved city fee schedule. Such charges and penalties may be recovered by the city by court action. Once the account is delinquent, the city shall mail a notice of delinquency and disconnection, on a form approved by Council, to the consumer and to the owner of the premises, as indicated on the account application, if different from the consumer. The notice shall indicate that the account is delinquent and that services shall be terminated as of the date reflected on said notice, unless the delinquent portion of the account is paid in full. Before the water is again turned-on after such discontinuance, a reconnection fee established in the Council approved city fee schedule shall be paid, and an agreement acceptable to the city shall be made to pay the account in full. Turn-off and reconnection fees may be subject to federal and state guidelines as to qualifying customers for assistance or payment arrangements.
(Ord. passed 4-11-2019)
(B) (1) It is the policy of the city to discontinue utility service to customers by reason of non- payment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The city’s form for application for utility service and all bills shall contain, in addition to the title, address, room number, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(a) That all bills are due and payable on or before the date set forth on the bill;
(b) That, if any bill is not paid by or before that date, a second bill will be mailed containing a cutoff notice that if the bill is not paid within ten days of the mailing of the second bill, service will be discontinued for nonpayment; and
(c) That any customer disputing the correctness of his or her bill shall have a right to be heard at which time he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the city official in charge of utility billing. This official shall be authorized to order that the customer’s service not be discontinued and shall have the authority to make a final determination of the customer’s complaint.
(2) Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified, but in no event until the charges have been unpaid for at least 30 days.
(3) When it becomes necessary for the city to discontinue utility service to a customer for non- payment of bills, service will be reinstated only after all bills for service then due have been paid, along with a connection charge in an amount established in our city fee schedule.