(A) All questions and complaints shall be made to the City Gas Department who shall be responsible for the proper investigation and record maintenance.
(B) Complaints received by the city shall be identified by the name and address of the customer, the date, nature of the complaint, and remedy and kept as a permanent record of the city. The Department shall be required to make a full report to the customer in all such cases, a copy of which shall be filed with the City Clerk and reported by him or her to the City Council at the next regular meeting. Any disrespectful or unwarranted acts of the city employees shall be reported immediately. All employees of the city are strictly forbidden to demand or accept any tips, gratuity, or other personal compensation for any services whatsoever rendered during working hours. (1978 Code, § 13.12.150) (Ord. 588, passed - -1984)