(A) Standard installations. Standard installation shall consist of a subscriber connection not exceeding 150 feet from a single point or pedestal attachment to the customer’s residence. Service in excess of 150 feet and concealed wiring shall be charged not to exceed additional installation costs before installation begins. The desire of the subscriber as to the point of entry into the residence shall be observed whenever possible, subject to the grantee’s good faith judgment in regard to, but limited to, safety, efficiency, and system performance. The grantee shall use due care in the process of installation and shall repair any damage to the subscriber’s property caused by the installation. The restoration shall be undertaken within a reasonable time after the damage is incurred and shall be completed as soon as possible thereafter, the time not to exceed 15 days, weather permitting.
(B) Antennas and antenna switches. The grantee shall not, as a condition to providing cable communications service, require any subscriber or potential subscriber to remove any existing antenna structures for the receipt of over-the-air television signals.
(C) Lockout devices. The grantee shall provide to the potential subscriber, as part of its promotional literature, information concerning the availability of a lockout device for use by the subscriber. The grantee reserves the right to require a reasonable deposit for the use of this device. The lockout device described herein shall be made available to all subscribers requesting it, beginning on the first day that any cable service is provided or, in the case of a renewed or extended franchise, on the effective date of the renewal or extension.
(D) Reconnection. The grantee shall restore service to customers wishing restoration of service, provided the customer shall first satisfy any previous obligations owed. Further, any such reconnection may be on terms and conditions established by the grantee.
(E) Free disconnection. Subscribers shall have the right to have cable service disconnected or deauthorized without charge therefor. The disconnection or deauthorization shall be made as soon as practicable and not to exceed 15 days. A refund of unused service charges shall be paid to the customer within 60 days from the date of termination of service.
(F) Delinquent accounts. The grantee shall use its best efforts to collect delinquent subscriber accounts. Whenever possible, the grantee shall provide the customer with at least seven working days written notice prior, to disconnection.
(Ord. passed 10-13-1998) Penalty, see § 111.999