(A) Complaints for damage or loss will be noted by the Police Department and a lack of action to settle any justifiable complaint or a number of complaints will be just cause for removal from the towing/wrecker list.
(B) Any towing companies monitoring police calls will not respond to an accident scene unless called by the Town Police Department dispatcher or by the owner of the vehicle involved or the owner's authorized representative. See § 112.01. Any towing company who does so and receives a tow will lose the next two turns on rotation or can be removed from the rotation system at the option of the town.
(C) The towing contractor is expected to respond to all calls within 30 minutes from the time that the towing contractor was called by the Town Police Department dispatcher during the hours of 7:00 a.m. to 10:00 p.m. and within 45 minutes during the hours of 10:00 p.m. to 7:00 a.m. Any wrecker canceled, due to failure to respond in the allowed time, shall lose their turn on the rotation and the next wrecker on the rotation will be called to respond.
(D) Any complaint received by the town concerning violations of this chapter by the towing contractor, such as excess charges, poor business practices, damage to vehicles, and so forth, will be investigated. Failure of the towing contractor to correct the problem will be considered a material breach of this chapter and cause for the towing contractor's suspension, upon written notice to the towing contractor, from the rotation system for a period up to six months. After any suspension from the rotation system, the towing contractor may apply for reinstatement under a probationary period of six months Three suspensions from the rotation list in a five-year period will result in a permanent removal from the list.
('81 Code, § 74.08 g., p., u., rr.) (Ord. 93039, passed 8-10-93; Am. Ord. 18069, passed 10-9-18) Penalty, see § 10.99