(A) A customer's bill shall be deemed delinquent if not paid within 19 days of presentation. The city may thereafter discontinue utility service if the customer's bill remains delinquent for at least 60 days, subject to the procedures set forth the City's Administrative Policy on Discontinuation of Water Service for Non-Payment, as adopted by the City Council, and applicable provisions of state law.
(B) At least ten calendar days before discontinuing service, the city shall contact the customer by phone or mail. If it is not possible to contact the utility user by phone or mail is returned undeliverable within the required noticing period, a secondary notice shall be posted in a conspicuous place at the premises where service is provided. After such notice is provided, water service may be discontinued for any of the following reasons:
(1) Failure to comply with the provisions of this chapter or any rules or regulations promulgated by the Director of Administrative Services, except those rules or regulations relating to non-payment of a bill;
(2) Refusal to allow authorized city personnel reasonable access to the premises for inspection or any other purpose related to maintenance or repair of such utility service.
(C) The city may discontinue water service without notice for any of the following reasons:
(1) If an unsafe or hazardous condition exists on the user's premises or if any apparatus, appliance, or equipment on the user's premises creates an immediate health or safety threat to the public or any person. Upon termination the city shall notify the user of the reason for the discontinuance and the necessary corrective action to be taken by the user before service will be restored;
(2) If water service is used without authorization and approval by city.
(D) When a customer pays a bill after the time specified in division (A) of this section has expired, a late payment charge, as set forth by resolution of the City Council, shall be added to the bill which shall be due and payable at the time of payment.
(`83 Code, § 13.04.170) (Ord. 80-16 (part), 1980; Ord. 82-21 (part), 1982; Ord. 85-9 § 1, 1985; Ord. 94-12 § 3, 1994; Ord. 2019-17 § 1, 2020)