For purposes of this chapter, the following terms, phrases, words and their derivations shall have the meanings given herein.
(a) “Appointment Window” means either a specific time or, at a maximum, a four (4) hour time block during Normal Business Hours. The Cable Operator may schedule service calls and other installation activities outside of Normal Business Hours for the convenience of the Subscriber.
(b) “1992 Cable Act” means the Cable Television Consumer Protection and Competition Act of 1992.
(c) “Cable Commission” or “Commission” means the Cable Commission of the Village which is described in Section 957.03 hereof.
(d) “Cable Operator” means any cable operator that has a franchise with the Village.
(e) “Complaint” means any verbal or written inquiry, allegation or assertion made by a Subscriber regarding the unsatisfactory performance of the cable system or any portion thereof, or raising an objection to the customer service practices of a Cable Operator.
(f) “FCC” means the Federal Communications Commission, its designee, or any successor thereto.
(g) “Normal Business Hours” shall have the meaning as provided in Section 957.04.A.1. of this Chapter.
(h) “Service Interruption” means the loss of picture or sound on one (1) or more cable channels.
(i) “Subscriber” means any person who lawfully subscribes to a Cable Operator’s cable service by means of or in connection with the Cable Operator’s cable system whether or not a fee is paid for such service, but also including for purposes of this Chapter, where applicable, any person requesting initial cable service and/or installation.
(Ord. 2001-110. Passed 11-13-01.)