(A) A franchisee is required to develop a comprehensive complaint/inquiry resolution policy that is consistent with the policies outlined in these customer service practices. Before implementing the complaint/inquiry resolution policy, the city shall review the policy together with any amendments that might be added from time to time.
(B) A franchisee's resolution policy shall be reduced to writing, and such policy shall be available upon request to any person.
(Ord. 96-9, passed 2-26-1996)