(A) At any time, a subscriber may request that a particular service tier, service cluster, pay channel, premium channel, informational service, or the entire cable service be discontinued.
(B) From the date that such a subscriber makes such a request, then the franchisee shall have 72 hours or three service days, whichever is longer, to disconnect the service tier, service cluster, pay channel, premium channel, informational service, or entire cable service. In the event that a franchisee does not disconnect service within 72 hours, a subscriber's obligation to pay for such service shall cease.
(C) For a service tier, service cluster, premium channel, or informational service which is voluntarily disconnected, a subscriber shall pay a pro rata share of the monthly rate for such service or channel.
(D) Notwithstanding the above provisions, and in order to reduce subscriber abuse of this voluntary disconnection policy, a subscriber shall be charged a minimum one of one month’s full rate for any one service (basic, premium, informational, cluster, or tier) which is disconnected at least three times in a span of 180 days.
(E) Unless damage has occurred, no charge may be passed onto a subscriber for the actual disconnection of a channel or service if the disconnection involves a single residence with fewer than five outlets.
(F) However, if a franchisee's equipment has been damaged by a subscriber, then the franchisee may charge the subscriber with the cost of a replacement, provided that the franchisee notifies the subscriber within 20 service days of the disconnection. A subscriber shall not be required to pay for equipment failure if circumstances fall within the normal wear and tear of the equipment.
(G) Any refund due a subscriber after disconnection (both for nonpayment and voluntary) shall be made within 60 days after such disconnection.
(Ord. 96-9, passed 2-26-1996)