In addition to any other requirements mandated by this chapter or by federal or city law, a franchisee shall comply with the following special service requirements for blind, hearing impaired, or wheelchair customers:
(A) Provide wheelchair accessibility to a franchisee's customer service office;
(B) For any customer declared legally blind by the state, a franchisee must provide, if requested by customer, large type, braille, voice synthesized, or functionally equivalent notices, bills, and other pertinent information;
(C) Provide at a nondiscriminatory cost a special closed captioned converter for the hearing-impaired;
(D) Provide at a nondiscriminatory cost a remote control device and/or converter for wheelchair subscribers or subscribers with a permanent medical or physical ambulatory impairment; and
(E) Where applicable, provide modified or special instructions for use of equipment by subscribers who have physical impairments.
(Ord. 96-9, passed 2-26-1996)