(a) In the event that the credit card is lost or stolen, it is the responsibility of the cardholder to report the event to the card custodian. It is then the responsibility of the card custodian to report the card lost or stolen by phone directly to the card issuer and also to the Administrative Director by phone or e-mail at the time of the occurrence. It is important to report all lost or stolen cards immediately since the City of Mentor on the Lake will be responsible for all transactions made until the card is reported lost or stolen.
(b) A cardholder's quick response will reduce the risk of fraud. A replacement card may be issued to the card custodian within ten business days.
(Ord. 2019-O-04. Passed 3-12-19.)