(a) The cardholder that makes the purchase is responsible for following up with a vendor for any erroneous charges, disputed items, or returns. Disputed charges can result from failure to receive goods or services, fraud or misuse, altered charges, defective merchandise, incorrect amounts, duplicate charges, credits not processed, etc. The cardholder who made the purchase should contact the vendor first to resolve any outstanding issues.
(b) In the event that the cardholder who made the purchase is unsuccessful with resolving disputes with the vendor, he/she will need to notify the card custodian to obtain help in resolving the issue. The card custodian will then need to contact the card provider to report the dispute. The card provider will decide what form the card custodian will need to file in order to resolve the dispute. Any contact made with a vendor, as well as its response, should be attached to the form, especially noting the date that the exchange of information occurred. The card provider also requires a date when merchandise is returned and/or services are cancelled. Once the form is completed it shall be returned to the card provider.
(c) Please note: By law, vendors are not permitted to bill a credit card for purchases until the items have been shipped.
(Ord. 2019-O-04. Passed 3-12-19.)