(a) The cable operator should be permitted the option and autonomy to first resolve citizen complaints without delay and interference from the franchising authority.
(b) Where a given complaint is not addressed by the cable operator to the citizen's satisfaction, the Complaint Officer should intervene as indicated in Section 815.03(g).
(c) Unless otherwise provided for in the franchise agreement, these Standards are intended to be of general application. However, the cable operator shall be relieved of any obligation hereunder if it is unable to perform due to a region-wide natural emergency or in the event of a force majeure condition affecting a significant portion of the franchise area. The cable operator is free to exceed these Standards to the benefit of its customers, and such shall be considered performance for the purposes of these Standards.
(Ord. 1999-54. Passed 9-15-99.)