(A) Complaints with regard to the character of the service furnished, of the reading of meters or of the bills rendered must be made at the Village Office, in writing, and a record of the complaint must be kept by the village, giving the name and address of the complainant, the date, the nature of the complaint and the remedy of the complaint.
(B) In case a customer shall file written objections to any bill within ten days of the date of same, full payment of the bill shall be delayed until an investigation has been undertaken to determine the validity of the objection. The Village Administrator shall, within 10 days, investigate the objection and prepare a written response outlining the results of the investigation. The bill shall not be considered delinquent until the investigation has been completed. The village will accept payment of the net bill within 15 days after the customer has been notified of the results of the necessary investigation before the account will be declared delinquent.
(Ord. 18-04-01, passed 4-24-2018)