(a) Once potentially fraudulent activity is detected, an employee must act quickly as a rapid appropriate response can protect customers and the municipality from damages and loss.
(1) Once potentially fraudulent activity is detected, gather all related documentation and write a description of the situation. Present this information to the employee’s/contractor’s supervisor for determination.
(2) The supervisor will complete additional authentication to determine whether the attempted transaction was fraudulent or authentic.
(b) If a transaction is determined to be fraudulent, appropriate actions must be taken immediately. Actions may include:
(1) Canceling the transaction;
(2) Notifying and cooperating with appropriate law enforcement;
(3) Determining the extent of liability of the municipality; and
(4) Notifying the actual customer that fraud has been attempted.
(Res. 33-2009. Passed 5-4-09.)