258.06 RESPONDING TO RED FLAGS.
   (a)   Once potentially fraudulent activity is detected, an employee must act quickly as a rapid appropriate response can protect customers and the municipality from damages and loss.
      (1)   Once potentially fraudulent activity is detected, gather all related documentation and write a description of the situation. Present this information to the employee’s/contractor’s supervisor for determination.
      (2)   The supervisor will complete additional authentication to determine whether the attempted transaction was fraudulent or authentic.
   (b)   If a transaction is determined to be fraudulent, appropriate actions must be taken immediately. Actions may include:
      (1)   Canceling the transaction;
      (2)   Notifying and cooperating with appropriate law enforcement;
      (3)   Determining the extent of liability of the municipality; and
      (4)   Notifying the actual customer that fraud has been attempted.
         (Res. 33-2009. Passed 5-4-09.)