a. The Department, in its discretion, may adjust the base assigned to any customer if that customer establishes, to the satisfaction of the Department, that the base, as herein provided, would cause him great hardship for reasons including but not necessarily limited to demonstration of substantial conservation achievements, technological improvements to that customer’s premises since the base period, increased employment in said customer’s business since the base period, a substantial change in either the manner or the extent of use of electricity at the location in question since the base period, and abnormal temperature changes, economic fluctuations, and occupancy factors occurring since the base period.
b. The Department shall have the power to reclassify any residential commercial, institutional, or industrial customer to any other classification upon a showing of good cause by said customer of why all customers similarly situated should be so reclassified.
c. The Department shall have the power, upon the filing by a customer of an application for relief as herein provided, to take such steps as it deems reasonable and to set up such procedures as it deems appropriate thereto to resolve said appeal prior to the submission of said appeal to an appeal board. If a resolution of the appeal is mutually agreed upon between the Department and the customer, the agreement and the fact of concurrence therewith shall be in writing subscribed by the customer, and shall be submitted to a review board as required by Section 134.04. No further appeal may then be taken by the customer on the same, or substantially similar, circumstances and facts.
d. The Department shall have the power to take any and all other steps it deems reasonable and proper to facilitate the fair and just enforcement of this chapter and appeals taken pursuant thereto.
e. The Department shall consult with and consider the advice and recommendations submitted to it by the Citizens Advisory Committee.