(a) All water that passes through a meter shall be charged for whether used or wasted, or lost by leakage. The only basis for adjusting a bill is an inaccurate meter.
(b) If a customer feels that the meter is inaccurate, the Department of Utilities will honor a request to have the meter tested, as provided in Section 911.525. If the meter is found to be accurate within the allowable limits (3% plus or minus), the testing charge will be retained to cover our costs. If it is found to be inaccurate beyond the allowable limits (3% plus or minus), the meter may be replaced at the discretion of the Department of Utilities. The current bill only will be adjusted, either increased or decreased, by the percentage of inaccuracy beyond the allowable limits and the testing charge returned to the customer.
(c) If, after the above action has been completed, the customer feels that he is still unjustly charged, he may forward in writing all facts pertinent to his account in question to the Director of Utilities.
(d) The Director of Utilities will review the facts of the case and shall forward all pertinent information, together with his recommendation, to the Director of Public Service for a final decision.
(e) If, after an investigation has been completed and facts determine the Utilities Department's actions were not responsible for the discrepancy, the account will be charged for the current cost of a service call. (Ord. 167-96. Passed 9-16-96.)