(a) All water bills that are not paid within thirty days of issuance shall be deemed delinquent and a delinquency penalty of ten percent shall be added to each charge as billed. If the City Manager or his/her designee determines that there are compelling extenuating circumstances resulting in an undue hardship, the City Manager or his/her designee may structure a repayment schedule and reduce or waive late fees and or penalties in accordance with the City’s policy.
(b) A shut-off notice shall be sent to customers whose bills remain unpaid after thirty days of their issuance, notifying the customer that service to the premises will be discontinued unless the bill and any delinquency penalties are paid in full within fifteen days of the date of the shut-off notice. If the City Manager or his/her designee determines that there are compelling extenuating circumstances resulting in an undue hardship, the City Manager or his/her designee may structure a repayment schedule and reduce or waive late fees and or penalties in accordance with the City’s policy.
The shut-off notice shall inform the customer of entitlement to a hearing on the matter of discontinuance of service by requesting the same of the City within the fifteen-day period by calling the telephone number or writing to the address shown on the shut-off notice.
(c) A turn-on charge, to be set by Council and listed on the Fee Schedule will be charged to the customer whose service was discontinued. Such charge shall be paid, together with all unpaid charges and delinquency penalties, prior to restoration of water service. If the City Manager or his/her designee determines that there are compelling extenuating circumstances resulting in an undue hardship, the City Manager or his/her designee may structure a repayment schedule and reduce or waive late fees and or penalties in accordance with the City’s policy.
(Res. 83-462. Passed 6-6-83; Emergency Manager Order No. 3. Ordered 10-10-14.)