(A) Whenever it is necessary to interrupt service to subscribers for the purpose of maintenance, alteration or repair, the franchisee shall make every effort to do so at a time that will cause the least amount of subscriber inconvenience and unless the interruption is unforeseen and immediately necessary, the franchisee shall give reasonable advance notice thereof to the affected subscribers.
(Prior Code, § 4.1-17)
(B) The franchisee shall provide a service force seven days a week for all complaints and requests for adjustments. The force shall be capable of responding to subscriber complaints within 24 hours of receipt of the complaint. Total loss of service attributable to the cable system shall be cleared within 24 hours, except to the extent that restoration of service is prevented by strikes, fires, injunction or other cause beyond the franchisee’s control.
(Prior Code, § 4.1-18)
(Ord. passed 9-19-1979)