(a) General Standards. A grantee must meet or exceed all applicable consumer protection and service standards that are customary in the cable television industry and that are recommended or required by the following:
(1) Federal statutes, and the rules, regulations, and orders of the Federal Communications Commission, including the following:
(A) The provisions of Section 76.309(c) of Title 47 of the Code of Federal Regulations, as it now exists or may later be amended;
(B) The provisions of Section 76.630 of Title 47 of the Code of Federal Regulations, as it flow exists or may later be amended;
(C) The provisions of Section 551 of Title 47, United States Code, as it now exists or may later be amended.
(2) The provisions of California Government Code Sections 53054, et seq., entitled the "Cable Television and Video Provider Customer Service and Information Act;"
(3) The provisions of California Government Code Section 53088, et seq., entitled the "Video Customer Service Act;"
(4) The provisions of California Civil Code Section 1722(b)(1) - (6) relating to service or repair transactions between cable television companies and their subscribers.
(b) Franchise Agreement. Unless preempted by paramount federal law, the consumer protection and service standards referenced above in paragraph (a) that are the most stringent, and that afford the greatest degree of protection to consumers, will be specified in the cable television franchise agreement and will apply, without limitation, to all video, voice, and data services that are provided by the grantee to its subscribers within the franchise service area.
(Ord. 568 § 2 (part), 2001).