§ 110.04 OPERATION AND MAINTENANCE.
   (A)   The grantee shall render efficient service, make repairs promptly, and interrupt service only for good cause and for the shortest time possible. Interruptions shall, insofar as possible, be preceded by notice to affected subscribers, and shall occur during periods of minimum use of the system.
   (B)   The grantee shall at all times be solely responsible for complying fully with all applicable regulations from time to time established by the Federal Communications Commission and any other agency which now or hereafter has jurisdiction over the CATV activities of the grantee, including the State Public Service Commission.
   (C)   The grantee expressly undertakes and agrees that it will at all times during the term hereof transmit signals of strength and quality, and use all materials and components necessary to insure that the grantee's subscribers will receive a quality of CATV service in keeping with the highest standards of the television industry.
   (D)   The grantee shall at all times employ ordinary care, and shall install and maintain in use commonly accepted methods and devices for preventing failures and accidents which are likely to cause damage, injuries, or nuisances to the public.
   (E)   On termination of service to any subscriber, the grantee shall promptly remove all its facilities and equipment from the premises of the subscriber at his request.
   (F)   The grantee shall not, as to rates, charges, service, service facilities, rules, regulations, or in any other respect, make or grant any undue preference or advantage to any person, nor subject any person to prejudice or disadvantage.
   (G)   The city shall not be liable for any damage occurring to the property of the grantee caused by the employees of the city in the performance of their duties; the interruption of service by actions of city employees in the performance of their duties; or the failure of the grantee to be able to perform normal services due to an act or acts of God.
   (H)   Maintain all parts of its system in good condition and in accordance with standards generally observed by the cable television industry. Sufficient employees shall be retained to provide safe, adequate, and prompt service for all of its facilities.
   (I)   Maintain a conveniently-located business office and service center to which subscribers may telephone without incurring added message units or toll charges. This office shall be open during all usual business hours, and be so operated that complaints and requests for repairs or adjustments may be received by telephone at any time when any television signals are being broadcast.
   (J)   Dispatch personnel to investigate all service complaints and equipment malfunctions within 24 hours and strive to resolve the complaints as promptly as possible. Planned interruption of service shall be only for good cause. Insofar as possible, planned service interruptions shall be preceded by notice, be of brief duration, and occur during minimum viewing hours.
   (K)   Maintain a complete list of all complaints received and the measures taken to resolve them in form to be approved by the city. This list shall be available to the city on request.
(Ord. 130, passed 3-26-81) Penalty, see § 110.99