(A) The Board of Public Works and Safety grants the authority of making adjustments for sewer charges not to exceed $25 for water leaks and the filling of swimming pools to the Clerk-Treasurer, provided said leaks do not enter into the sanitary sewer system. All adjustments above $25 shall be approved or denied by the Board of Public Works and Safety in a regular scheduled meeting. The Utility Superintendent must verify there is a leak that is within the Board of Public Works and Safety’s guidelines and with information from the customer, and the Utility Superintendent shall make a recommendation for an adjustment to the Clerk-Treasurer or to the Board on an individual basis. The customer must have the leaks fixed and the Utility Superintendent must verify that the leak(s) have been fixed before an adjustment can be made.
(B) A customer shall receive only one adjustment for an approved leak per calendar year. A customer shall receive only one adjustment for filling a swimming pool per calendar year.
(C) Exceptions.
(1) When the Utility Superintendent determines that the city created a customer’s leak, the Clerk-Treasurer shall adjust the customer’s bill for sewage charges for the month(s) that such a leak existed even if the water entered into the sanitary sewer. An adjustment will be based on the three months of sewage usage prior to the leak. If the city is the cause of the leak, adjustments will be made whenever necessary.
(2) A customer may make a request for an adjustment to their sewer charge at a regularly scheduled meeting of the Board of Public Works and Safety for any reason and/or for any amount. The Board’s decision shall be final. In order for the city to grant an adjustment, the customer must first provide the Utility Superintendent with a receipt to show that a repair to the leak has actually been made or other proof to show that a repair to the leak has actually been made, and the Utility Superintendent must verify that the leak has been fixed before an adjustment can be made.
(Ord. 2-2002, passed 4-23-2002; Ord. 2-2003, passed 4-22-2003)