(a) A grantee under this article shall install and maintain a CATV system which shall be in accordance with the highest and best accepted standards of the industry to the effect that subscribers shall receive the highest possible service. In addition, the grantee shall comply with all requirements of duly constituted regulatory agencies having jurisdiction over the operator of the CATV system.
(b) The grantee must have the installation or construction plans approved by the county prior to construction and must secure all necessary permits at its expense.
(c) When any portion of the CATV system is to be installed on public utility poles and facilities, a certification that agreements for such joint use have been entered shall be filed with the county.
(d) The grantee shall maintain a local office for the purpose of handling subscriber complaints and providing prompt maintenance service. The local office shall be open during all regular business hours, and have a publicly listed telephone which shall be so operated that complaints and requests for repairs or adjustments may be received on a 24-hour basis. The grantee shall establish procedures for receiving, acting upon and resolving subscriber complaints to the satisfaction of the board of commissioners. The grantee shall furnish a notice of such procedures to each subscriber at the time of initial subscription to the system.
(Ord. of 10-5-1981, § 12.10)