(A) All municipal utilities may be shut off or discontinued whenever it is found that:
(1) The owner or occupant of the premises served, or any person working on any connection with the municipal utility systems, has violated any requirement of this code relative thereto or any connection therewith;
(2) Any charge for a municipal utility service, or any other financial obligation imposed on the present owner or occupant of the premises served, is unpaid after due notice thereof; or
(3) There is fraud or misrepresentation by the owner or occupant in connection with any application for service or delivery or charges therefor.
(B) No service of a residential customer shall be disconnected if the disconnection affects the primary heat source for the residential unit when the disconnection would occur during the period between October 15 and April 15, the customer has declared inability to pay on forms provided by the city, the household income of the customer is less that 185% of the federal poverty level as documented by the customer to the city and the customer’s account is current for the billing period immediately prior to October 15 or the customer has entered into a payment schedule and is reasonably current with payments under the schedule. The city shall, between August 15 and October 15 of each year, notify all residential customers of these provisions.
(2004 Code, § 50.16)