Fees for the late payment of bills shall not accrue until the normal billing cutoff for the next month’s service, and in no event less than one month after the unpaid bill in question was sent to the subscriber. Customer service center and bill payment locations will be open at least during normal business hours. Payments at the cable operator’s drop-box location shall be deemed received on the date those payments are picked up by the cable operator, which shall occur within 24 hours after every due date. The cable operator shall continue to provide a grace period of at least five days after each due date. Late fees shall not exceed the cable operator’s actual and demonstrable costs associated with collection of late payments in the city as may be determined by a court of competent jurisdiction.
(2004 Code, § 117.39) (Ord. 98-225, passed 6-9-1998)