(a) If a utility bill has not been paid on or before the due date as provided in this chapter, a delinquency and termination notice shall be issued by the City Clerk within five days after the delinquency occurs and mailed to the customer at his or her last known address. A copy also shall be mailed to the occupant of the premises if the occupant and the customer are not the same person.
(b) The notice shall state:
(1) The amount due, plus delinquency charge;
(2) Notice that service will be terminated if the amount due is not paid within ten days from the date of the notice, unless the date on the notice to pay the charges due shall be on a Saturday, Sunday or legal holiday, in which event such notice will give the consumer until the close of the next business day in which to pay the charges;
(3) Notice that the customer has the right to a hearing before the designated Hearing Officer; and
(4) Notice that the request for a hearing must be in writing and filed with the City Clerk no later than three days prior to the date for termination of service.
(c) Upon receipt of a request for hearing, the City Clerk shall advise the customer of the date, time and place of the hearing that shall be held within three working days following receipt of the request.
Following the hearing, if the Hearing Officer shall find that service should not be terminated, then notice of such finding shall be presented to the City Clerk. If the Officer finds that service should be terminated, an order shall be issued terminating service five days after the date of the order. The customer shall be notified either in person or by mailing a letter to his or her last known address by certified mail, return receipt requested, however, if the order is made at the hearing in the presence of the customer, then no further notice need be given. The Hearing Officer has a right, for good cause, to grant an extension, not to exceed ten days, for the termination of such service.
(a)
Connection fee for service.
(1) A non-refundable connection fee of $100 total shall be charged at the time a customer requests and is granted water, sewer, gas or any combination thereof. The full amount of the connection fee shall be paid to the City Clerk before any service connection shall be made.
(2) If a customer requests a temporary suspension to any utility, a $20 fee will be required to reinstate the utility.
(3) If service has been shut off for failure to pay, the reinstatement fee shall be $25 for water service or $25 for gas service or $50 for both water and gas. No connection or reinstatement shall be made for any customer who owes an unpaid balance to the city for prior or existing service at any location.
(b) Transfer and transfer fee.
(1) Should an existing customer move to another address in the city’s service area, utilities may be established at the new address without paying the full connection fee provided the following are met:
(A) The customer cannot have been disconnected due to failure to pay during the past 24 months;
(B) The customer must have a good payment record, which is defined as no more than one late payment in a 12-month period.
(2) A transfer fee of $25 will be required to transfer the utilities.
(3) Connection fees cannot be transferred from one customer to another.
(Ord. 679, passed 2-21-2020)
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