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The Utilities Superintendent and/or other duly authorized employees of the city, upon proper identification, are authorized, with the permission of the licensee, owner, resident or other person in control of property within the city, to enter upon all properties for the purpose of inspections, observation and testing in accordance with the provisions of this chapter. If the licensee, owner, resident or other person in control of property within the city does not permit the entrance to the property, the city shall obtain an administrative search warrant as provided for in § 10.20 before entering the property, except in emergency situations.
(Am. Ord. 2014-06, passed 11-10-2014)
(A) It is the policy of the city to discontinue utility service to customers by reason of non- payment of bills only after notice and a meaningful opportunity to be heard on disputed bills. All bills shall contain, in addition to the title, address, room number, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(1) That all bills are due and payable on or before the date set forth on the bill;
(2) That if any bill is not paid by or before that date, a past due notice will be mailed containing notice that if the bill is not paid within eight days of the mailing of the past due notice, service will be discontinued for non-payment; and
(3) That any customer disputing the correctness of his or her bill shall have a right to a hearing at which time he or she must be represented in person and/or by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the City Council. The Council shall be authorized to order that the customer's service not be discontinued and shall have the authority to make a final determination of the customer's complaint.
(B) Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified, but in no event until the charges have been due and unpaid for at least 30 days.
(C) When it becomes necessary for the city to discontinue utility service to a customer for non- payment of bills, service will be reinstated only after all bills for service, then due, have been paid along with a turn-on charge as established in the fee schedule.
(Am. Ord. 2014-06, passed 11-10-2014)
No person, except an authorized city or contracted employee, shall turn on or off any water supply at the curb stop box.
(Am. Ord. 2014-06, passed 11-10-2014)
Penalty, see § 10.99