Licensee shall meet the following subscriber and town notification requirements.
(A) The license shall provide written information in easy-to-understand language on each of the following areas prior to or at the time of installation of service, at least annually to all subscribers and the town, and at any time upon request:
(1) Products and services offered;
(2) Prices and options for programming services and conditions of subscription to programming and other services;
(3) Installation and service maintenance policies;
(4) Instructions on how to use the cable service;
(5) Information on a parental control feature that will permit a subscriber to lock out any objectionable programming from the cable services entering subscriber’s home.
(6) Channel positions of programming carried on the system; and
(7) A description of the full billing and subscriber complaint procedures, including the address and telephone number of the town’s designated office for handling cable television matters. The description of the complaint procedures shall delineate the process for submitting a subscriber complaint and shall specify:
(a) The telephone number and address of the licensee that the subscriber can use to make a complaint;
(b) A statement indicating that a dissatisfied subscriber should exhaust its efforts with the licensee before submitting a complaint to the town; and
(c) The address and title of the official in the town designated by the Town Manager to review complaints.
(B) Subscribers and the town will be notified of any changes in rates, programming, services, or channel positions as soon as possible in writing. Notice must be given to the town and subscribers a minimum of 30 days in advance of such changes if the change is within the control of the licensee, unless the town concurs that notice is not necessary. In addition, the licensee shall notify the town and subscribers 30 days in advance of any significant changes in the other information required by division (A) above.
(Ord. 2003-07, passed 9-25-2003)