§ 54.09 COMPLAINTS REGARDING A BILL.
   (A)   A customer having a grievance or complaint that a bill is excessive must file written notice with the city’s finance office. If it is determined that the bill is in error, an adjustment will be made according to the schedule of rates and fees.
   (B)   No adjustment will be made for more than a three-year period.
(Ord. 2017-29, passed 6-5-17)