(a) The Safety-Service Director is authorized to hear appeals regarding disputes and complaints brought by property owners concerning the implementation of this chapter, including the authority to make adjustments as appropriate to provide relief from a strict application of the provisions of this chapter due to unique circumstances in the following areas:
(1) Calculation of the total number of building units assigned to a property that are claimed to be inaccurate due to alleged inaccuracies in data utilized by the billing staff.
(2) Adjustment to or credit against billing units assigned to a property which wholly or partially drains directly outside the City limits.
(3) Adjustments arising from a break in billing units due to change in property ownership, account responsibility or similar matters.
(b) Any appeal must be filed in writing, must describe the specific error alleged, and contain the resolution of said dispute which the appealing party feels is correct. The Safety-Service Director may request additional information from either the appealing party or the City. The decision of the Safety-Service Director in such areas shall be final.
(Ord. 2016-75. Passed 10-11-16.)