(a) Household and commercial customers shall be billed for services on their monthly water bills, according to the rates established by ordinance.
(b) No refunds of payments or credit for household collection service will be made for occupied residences or residences that have city water service.
(c) Household and commercial customers who have been charged the incorrect rate for collection services may be credited for up to six months of overcharges. The credit given will be the difference between the correct monthly rate and the monthly rate actually charged and paid, multiplied by the number of months involved to a maximum of six months. No credit will be given for overcharges that are more than 12 months old.
(d) Household and commercial customers shall not receive refunds or credits for regular collections not made due to holidays, inclement weather, emergencies, missed collection or any other reason except as set forth in subsection (c) above. No proration of fees shall be made for partial months of service.
(Ord. 12274, § 1, passed 11-28-1995; Ord. 16188, § 1, passed 10-26-2004)