(A) Meters will be read and bills rendered monthly, but the town may vary dates or length of period covered, temporarily or permanently, if necessary or desirable.
(B) Bills for water service will be figured in accordance with the rate schedule then in effect and will be based on the amount consumed for the period covered by the meter readings.
(C) Charges for service commence when the appropriate deposit and application is rendered and the service connection is made, whether used or not.
(D) Bills for water service are due when rendered and are delinquent after the due date indicated on the bill. A penalty (in an amount fixed by the Town Council) shall be added to delinquent bills and shall be paid by the customer.
(E) Delinquent amounts will be noted on the next following bill and are due immediately. If not paid by cut-off date indicated, service will be terminated.
(1) When it becomes necessary for the town to discontinue utility service to a customer for nonpayment of bills, service will be reinstated only after delinquent amount and late fee (amount fixed by the Town Council) has been paid in full; also, when terminated service has not been reinstated in seven days of original cut-off date, the customer's account will be terminated from the system and deposit will be applied to any balance due for service. Once the account has been terminated from the system, at that point, the customer will have to pay a new deposit and any outstanding balance due to get service reinstated. It is the policy of the town to discontinue utility service by reason of nonpayment of bills, following provision that:
(a) All bills are due and payable on or before the date set forth on the bill;
(b) If any bill is not paid by or before original due date, the delinquent balance will be indicated on the following bill, as well as, the cut-off date for the unpaid past due balance; and
(c) Accounts that appear on the prepared cut-off listing after 1:00 p.m. on the cut-off date will be assessed a late/nonpayment fee in an amount fixed by the Town Council and are subject to change.
(2) Request for delays or waiver will not be entertained; only questions of proper and correct billing will be considered. In the absence of the bill rendered, service will be discontinued at the time specified.
(3) When water service is interrupted due to nonpayment, the following procedure will apply to have service reconnected:
(a) Customers must pay any delinquent amount owed and the late/nonpayment fee (at the amount of the current rate charged).
(b) Payments will be received for reconnects until 5:00 p.m. and the service reconnection will be done for those making appropriate payment until 5:00 p.m.
(c) If a member of the Town Board contacts an employee after hours to implement a reconnect, the after hours charge (current rate set by the Town Board) will apply.
(d) Payment for the after hour reconnection (additional charges applied) must be in the drop box by 8:00 a.m. the next morning after the after-hour reconnect occurred or water/sewer service will be disconnected again. If disconnection occurs again, another nonpayment fee will be added to the total due and no reconnection will occur until all fees and delinquent payments have been paid in full.
(F) Failure to receive bills mailed shall not prevent the bills from becoming delinquent nor relieve the customer from payment.
(Ord. 79-WS, passed 11-5-1979; Ord. passed 12-8-2008; Ord. passed 2-9-2009; Ord. passed 2-11-2019; Ord. passed 4-8-2019)