§ 51.054 PAST DUE ACCOUNTS; DISCONNECTION.
   (A)   All metered accounts with only water service will be read quarterly. All metered accounts with water and sewer services will be read monthly. If a bill is not paid by the last day of the month following the date of billing, a second notice will be sent to the customer as set forth below.
   (B)   It is the policy of the city to discontinue utility service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The city’s form for application for utility service and all bills shall contain, in addition to the title, address, room number, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
      (1)   That all bills are due and payable on or before the date set forth on the bill; and
      (2)   That if any bill is not paid by or before that date, a second bill will be mailed containing a cutoff notice that if the bill is not paid within ten days of the mailing of the second bill, service will be discontinued for nonpayment; and
      (3)   That any customer disputing the correctness of his or her bill shall have a right to a hearing at which time he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the city official in charge of utility billing. This official shall be authorized to order that the customer’s service not be discontinued and shall have the authority to make a final determination of the customer’s complaint.
(`95 Code, § 4-1-45) (Ord. 82-1, passed 1-5-82; Am. Ord. 30-03, passed 10-14-03; Am. Ord. 21-15, passed 11-10-15)