(A) The Finance Director may not grant credits for missed pickups.
(B) If an error occurs where either a customer has received town solid waste service, but was not charged, or a customer was charged solid waste service he or she did not receive, except for missed pickups, a debit or credit may be approved.
(C) The Finance Director will research the customer account to determine whether a credit or debit is owned and the amount to be debited or credited.
(D) The length of time for either a debit by the town or a credit to the customer shall be limited to 36 months prior to the date when the customer notifies the town of the error or the date the town discovers the error.
(Prior Code, Ch. 18, Art. IV, § 18-279) (Ord. 346-04, passed 6-21-2004; Ord. 604-13, passed 12-2-2013)