(A) Each licensed hauler shall maintain an office equipped with sufficient telephones and personnel to provide prompt, courteous and efficient service for Farmer City residents contracted with that hauler for questions or to file complaints by telephone or in person Monday through Friday (except holidays) from 8:30 a.m. until 4:30 p.m. Every complaint shall be given prompt, courteous attention. In the case of alleged missed collections, the licensed hauler shall investigate, and if such allegation is verified, shall make the collection within 24 hours after the complaint is received. The licensed hauler shall notify the city if any complaints received and corrective action taken.
(B) Each licensed hauler shall provide a point of contact to the city to handle any issues relative to their license as well as any complaints received by the city regarding the refuse or recycling collection services provided by the hauler. Each licensed hauler shall also provide information for after-hours emergencies.
(C) Each licensed hauler must maintain a website specifically dedicated to the waste hauling service it provides in the city, including waste and recycling collection schedules, information regarding the rental of waste totes, and such other information the city reasonably deems necessary from time to time. The licensed hauler’s email address and telephone number must be listed on the required website.
(Ord. 382, passed 2-18-68; Am. Ord. 997, passed 1-15-18) Penalty, see § 53.99