Upon receipt of a written complaint the Mayor or his designee shall promptly forward it to the Company. Within five days of receipt of the complaint by the Company, the Company shall satisfy the complaint of the subscriber and so notify the Mayor or his designee of the action taken, or of its refusal or inability to do so. If the complaint is not satisfied, or if the Mayor or his designee is not satisfied with the action taken by the Company, he shall so notify the Company and proceed to negotiate a resolution of the complaint. If the Mayor or his designee and the Company are unable to resolve the complaint to the satisfaction of the subscriber within thirty days he shall notify the subscriber of their right to and the procedures for appeal to Council.
An appeal by the subscriber to Council shall be filed in writing with the Clerk of Council within thirty days from the date of receipt by the subscriber of the Mayor's notice of right of appeal. Upon such procedures and hearings as shall be determined by Council, Council shall issue its determination of the complaint within sixty days.
(Ord. 91-102. Passed 10-21-91.)