(a) The Company shall maintain a repair department comprised of qualified technicians, service vehicles and equipment to provide prompt and efficient repair of service. The Company shall have a local listed telephone number with a "call waiting" capability, so operated that requests for repairs can be efficiently transmitted and received without undue delay. An answering service may be used during nonbusiness hours. The Company shall respond to any such request on the same day to the extent reasonably possible, but in any event shall offer to respond not later than twenty-four hours after receipt of such request unless such response is made impossible by extraordinary and unforeseeable circumstances. The Company shall respond within twelve hours to any area outage.
(b) The Company shall at least annually put a notice message on each subscriber's bill requesting subscriber comments on the manner in which Company is satisfying subscriber needs. Such notice shall include a phone number and address to which such comments may be directed.
(Ord. 91-102. Passed 10-21-91.)