(a) The City adopted the Customer Service Standards enacted by the Federal Communications Commission on March 11, 1993, through FCC Order 93-15, MM Docket No. 92-263, Appendix B, a copy of which is attached to original Ordinance 95-64, passed March 20, 1995, and incorporated herein by reference. Said standards shall be in addition to any customer service regulations in the current franchise agreement. In the event of any conflict between the FCC standards and any customer service regulations contained in the current franchise agreement, the more stringent standard or regulation shall govern.
(b) Adoption of these minimum customer service standards shall not preclude the City from adopting additional reasonable customer service regulations or consumer protection laws which the City may determine to be necessary to ensure that the citizens of the City who subscribe to cable television are appropriately protected in their relationship with the City's cable television franchise holder.
(Ord. 2007-50. Passed 5-7-07.)