(A) Statement. The city shall furnish to each user, or mail to, leave at his, her, or their place of residence or usual place of business, a written or printed statement stating therein the amount of water service charges assessed against him, her, or them once each month or at such other regular interval as the City Council shall direct.
(B) Failure to pay.
(1) Any customer disputing the correctness of his or her bill shall have a right to a hearing at which time he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally, or in writing, his or her complaint and contentions to the City Recorder. The Recorder shall be authorized to order that the customer’s service not be discontinued and shall have the authority to make a final determination of the customer’s complaint.
(2) Request for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or reason to the hearing procedure provided herein, service will be discontinued at the time specified, but in no event until the charges have been due and unpaid for at least 30 days.
(C) Discontinued service.
(1) If the water service is thereafter discontinued for failure to make payment, then before the water service to the premises shall again be provided, all delinquent water charges must have been paid to the City Treasurer or arrangements made for their payment in a manner satisfactory to the city.
(a) In the event water is turned off for nonpayment of water charges, then before the water service to the premises shall again be provided, the customer shall pay, in addition to all delinquent water charges, such extra charge for turning the water on and off as the City Council may have established by resolution.
(b) Until such a resolution has been adopted, there shall be added an extra charge of $20 for turning on the water.
(2) Furthermore, in addition to such payments and penalties, a delinquent customer may be required to make and file a new application and deposit if the previous deposit has theretofore been applied to the payment of delinquent bills.
(3) The City Recorder is hereby authorized and empowered to enforce the payment of all delinquent water charges by an action at law in the name of the city.
(D) Late charge assessed. A late charge shall be assessed at the rate as established by resolution of the City Council.
(Ord. 2005-04, passed 8-10-2005) Penalty, see § 51.99