(A) In addition to the prohibitions listed in § 51.51(A), Town Water Company water users, shall, in a period of water emergency, refrain from increasing domestic household water usage and should make every effort to decrease domestic household water usage.
(B) If, during a water emergency, the Town Water Company has reason to believe that a Town Water Company customer's water usage exceeds that which would normally be required for domestic household use, the Town Water Company may disconnect the service of the customer. All reconnection charges as set forth in § 51.31(B)(1) shall be made before service is reinstated.
(C) Before service is disconnected, the Town Water Company shall send written notice of its intention to discontinue water service via certified mail to the customer or property owner at his or her last known address not less than five business days before the water service is to be discontinued.
(D) Any Town Water Company customer disputing the proposed service disconnection shall have a right to a hearing at which time he or she may present orally or in writing his or her contentions to the Town Water Company superintendent, the presiding Town Council president and the presiding Town Council vice-president, who shall have the authority to jointly make a determination on whether the customer's service will be discontinued. Each customer wishing to dispute the proposed service disconnection shall contact the Town Water Company superintendent to request a hearing within the five business day period before the water service is to be discontinued. A determination by the superintendent, president, and vice-president to disconnect service shall be in writing and provided to the customer by the Town Water Company Superintendent either at the conclusion of the hearing or as soon as reasonably possible thereafter at the customer's last known address.
(E) A Town Water Company customer has the right to appeal to the Ellettsville Town Council an adverse determination by the Town Water Company superintendent and the presiding Town Council president and vice-president with regard to a proposed service disconnection. Any Town Water Company customer wishing to appeal the adverse determination shall file a written notice of intent to appeal with the Town Clerk-Treasurer within five business days of the date on the notice issued by the Town Water Company superintendent regarding service disconnection. The appeal will thereafter be heard by the Town Council at its next regularly scheduled meeting. The customer's water service shall not be disconnected until after the Town Council has heard the appeal and made its decision on the appeal.
(Ord. 2012-19, passed 8-13-2012; Am. Ord. 2012-23, passed 9-24-2012)