The grantee shall maintain a toll free telephone listing in the city of Eagle in order that CATV maintenance service shall be promptly available to all subscribers. Complaints during other than regular business hours may be made to a separate telephone maintained for that purpose, which shall be listed in the telephone directory, or the same telephone number may be used at the option of the grantee. The grantee shall investigate, respond to, or act upon all complaints and inquiries within six (6) hours. The grantee shall maintain a maintenance service log indicating the date and time complaints are received and resolved and the nature of the complaint and resolution. This record shall be made available for reasonable inspection by the city. (Ord. 676, 9-25-2012)