§ 1046.08 GOVERNMENTAL AGGREGATOR’S CUSTOMER SERVICE PROCEDURES AND DISPUTE RESOLUTION.

   The aggregation program only impacts the source of natural gas supply. COH will continue to deliver the natural gas purchased through the aggregation program to participants’ homes and businesses through its natural gas distribution system. Participants with questions or concerns regarding service delivery or safety, such as a natural gas outage or odor of gas should continue to contact COH at 800-344-4077. Meter reading or other billing questions should also be directed to COH at the same number. Questions regarding aggregation program enrollment or opting out should be directed to the CRNGS provider. General questions and concerns should be directed to either the office of the City Manager, City of Columbiana, or the General Manager at AMPO, Inc. Disputes unresolved by the aforementioned parties, should be directed to either the Ohio Consumer’s Counsel or the Public Utilities Commission of Ohio. The following table gives toll-free telephone numbers for use by consumers.

Question or Concern	Contact	Telephone Number
Natural gas outage or interruption	COH	800-344-4077
Turn natural gas on or off	COH	800-344-4077
Meter reading/billing	COH	800-344-4077
To enroll in or opt-out of the aggregation program	CRNS provider — Interstate Gas Supply	800-280-4474
	Hours: Mon. - Fri. 8:00 a.m. - 5:00 p.m.
Aggregation Program Questions or concerns	AMPO, Inc.	614-339-6222
		[e-mail]
Unresolved disputes (residential customers)	Ohio Consumer’s Counsel	877-742-5622
		[e-mail]
resolved disputes (all customers)	Public Utilities Commission of Ohio	(800)-686-7826 (voice) (800)-686-1570 (TDD)

 

(Ord. 05-O-2198, passed 6-7-2005)