A customer may appeal a disconnect notice or the application of a late fee by filing a written notice with the Clerk-Treasurer within seven days of the date of the delinquency notice set out in § 50.43. The written notice must contain any reason why the customer believes that the bill had been paid within the time frame set out in this subchapter. The Clerk-Treasurer shall, as soon as practical, review the town records and rule upon the appeal in writing. In the event that the customer disagrees with the ruling, the Clerk- Treasurer, an appeal of that ruling may be made to the Town Council President in writing within seven days of the ruling made by the Clerk-Treasurer. A disconnect will not be done during the pendency of any appeal taken under the provisions of this subchapter until a ruling has been made by the Clerk-Treasurer or the Town Council.
(Ord. 2016-18, passed 11-17-2016)