(A) Any customer whose utility bill becomes delinquent will be issued a disconnect notice. Customer must pay the delinquent amounts by the disconnection date on the notice to avoid disconnection of service. Accounts become delinquent the next business day following the monthly due date. Notice of delinquency and disconnection will be provided to the customer, contract buyer, and/or property owners.
(B) Failure to make payments will result in disconnection of the customer’s utility service. If the customer is unable to make full payment, he or she must make payment arrangements with the Utility Clerk to pay the past due amount prior to the shutoff date. If the customer does not make the necessary payment arrangement, utility service will be disconnected and full payment will be required for reconnection. A $75 reconnect fee will be added to the customer’s account. Please note, upon property owner’s written request, no payment arrangements will be made and the bill will be due in full by the assigned shutoff date.
(C) (1) Disconnection of service will occur after 9:00 a.m. on the date listed on the disconnect notice.
(2) Failure to keep any payment arrangements will result in immediate disconnection of services.
(D) Any customer who is disconnected for nonpayment shall not be reconnected or reinstated until payment is received for all delinquent charges and fees.
(E) Reconnection will only occur between the hours of 8:00 a.m. and 3:00 p.m., excluding town observed holidays.
(F) Payment must be received by the town before 3:00 p.m. for same day reconnection. If payment for reconnection is made after 3:00 p.m., reconnection will occur on the next business day.
(G) The town reserves the right to assess the delinquent wastewater charges incurred by the property owner and/or tenant and/or against the property with the county through the approved legal process for assessment, according to all state and local laws.
(Ord. 2016-18, passed 11-17-2016)